At Netway Corp, we are committed to delivering high-quality software solutions, telecommunications services, and AI-based technologies to our valued clients in Egypt and abroad. We understand that circumstances may arise where a refund is necessary, and we strive to ensure that our policy is transparent, fair, and compliant with Egyptian consumer protection laws.
Refund requests will be considered if submitted within 14 calendar days from the date of purchase or service activation, provided that:
Certain services are exempt from refunds, including but not limited to:
To request a refund, clients must contact our customer service department at support@netway-corp.com with the following information:
Once we receive your request, our team will review it and respond within 5 business days. Approved refunds will be processed using the original payment method within 7–14 business days.
This Refund Policy complies with the Egyptian Consumer Protection Law No. 181 of 2018 and applicable telecommunications regulations. Nothing in this policy affects your statutory rights under Egyptian law.
For any questions regarding this Refund Policy or to initiate a refund request, please contact:
Netway Corp – Customer Support
Email: support@netway-corp.com
Phone: (+20) 022911195
Address: Cairo, Egypt